Privacy Policy
Last updated: 15 January 2026
AI Therapy Lab is committed to protecting your privacy. This policy explains what we collect, how we use it, and the choices you have.
What we collect
- Account details such as your email address, preferred name, language, and currency preferences.
- Session content you submit and the responses returned so we can provide and improve the service.
- Usage data such as timestamps, session identifiers, and feature interactions for reliability and analytics.
- Payment records handled by our payment providers, including subscription plan, currency, and transaction references.
- Technical data such as IP address, device, and browser details for security and fraud prevention.
How we use your information
- Provide AI Therapy Lab services, including session continuity and account management.
- Process subscription payments and manage billing.
- Maintain safety, prevent misuse, and enforce acceptable use.
- Improve product performance, reliability, and user experience.
- Comply with legal obligations and resolve disputes.
How we share information
We share information only with trusted service providers who support delivery of AI Therapy Lab, such as hosting, analytics, and payment processing. We may disclose information if required by law or to protect users and the platform.
Data retention
We keep your data for as long as your account is active or as needed to provide the service, comply with legal obligations, and resolve issues. You can request deletion of your account and associated data.
Your choices
- Access, update, or delete your account details from your profile.
- Request deletion of session content by contacting us.
- Choose your language and currency preferences in account settings.
Security
We use technical and organizational safeguards to protect your data, including access controls and secure connections. No method of transmission is completely secure, and we cannot guarantee absolute security.
International data transfers
Your information may be processed in countries outside of your own. We rely on appropriate safeguards to protect your data where required.
Contact
If you have questions about this policy or your data, contact AI Therapy Lab using the contact form.